General Shipping Information
At Keour, our goal is to offer you the best shipping experience no matter where you live. We ensure that we provide the highest level of responsiveness to you at all times.
Shipping Rate
- The standard shipping rate for all orders is $4.99.
Order Processing
- Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Areas
- We currently ship to addresses within the United States. If you wish to place an order outside the United States, please contact our customer service.
Delivery Estimates
- Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
Shipment Confirmation & Tracking
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages & Issues
- Keour is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Questions & Concerns
If you have any questions or concerns about our shipping policy or your order, please contact us at: [email protected].